800-257-2582
Current wait: 5 mins (4m avg)
Hours: Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 12pm-6pm EST
Best time to call: 2:45pm
Want to contact BJ's customer service faster? Don't wait on hold! Chat with the BJ's team directly via live chat.
(855) 269-1622
BJ's Mastercard Questions
(888) 743-2735
BJ's Travel
(844) 268-8093
Member Care
Check out if you can find the solution you need.
What happened: The problem: Dxrexplains r r Tre eu
What happened: The problem: Did not recieve my BJS store card
What happened: Over half of the Wellsley Farms French Roast coffee pods I purchased were defective. I believe that I bought a bad batch and I am extremely disappointed. The tops of the pods came apart when making the coffee.
What happened: The problem: In spanish
What happened: I am missing items from my order I just received. Order**********. Didn’t receive sugar, navel oranges and dried mangoes
What happened: Extremely rude and disrespectful employee named Deborah at the Westbury, NY location on Sunday, August **,**** at around **-**:** AM*She got upset that I didn’t put a pack of batteries back exactly how they should be and made a comment behind my back to another employee “if their houses aren’t clean you think they’re going to put batteries back the right way?!” I turned and said “my house is very clean actually” she then became irate and started speaking very loud telling me “mind your business I wasn’t talking to you”*She repeated that comment about ** times as she walked behind me I told he “clearly you were speaking to me as I was the only one near the batteries that walked away” she just kept repeating “mind your business” over and over she even called me “disgusting” at one point. When I told her I was telling a manager she said “ I don’t have my name tag on today but my name is Deborah..D E B O R A H (she spelled it out) I reported it to a manager but I’m pretty sure nothing was done. I was with my * year old daughter and my ** year old son. She was so extremely rude and disrespectful it was awful to experience especially in front of my children.
What happened: For some reason when I went to renew I noticed my red card was black and my membership fee is $***. I spoke to an agent last week and he said the matter will need a few days to downgrade back. I haven't heard a thing and I won't renew membership at that price? My husband got mail from BJ's and automatically cut up his MasterCard one bj card. To think this black one was for us.
To contact the BJ's customer service by phone, you can follow these steps:
Look up the phone number of the BJ's customer service. The phone number is listed on bjs.com. Or check out the BJ's phone number page on WorthEPenny.
Dial the BJ's phone number 800-257-2582.
Hours: Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 12pm-6pm EST
Best time to call: 2:45pm
Wait for an answer: Once the call is connected, wait for a BJ's representative to answer on the other end.
Average wait time: 4m
Identify yourself and state your reason for calling the BJ's representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from BJ's to help them assist you.
Ask for assistance: Ask the BJ's representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If BJ's needs additional information from you or provides any instructions, follow them carefully.
Thank the BJ's representative: After you have received the assistance you need, thank the BJ's representative for their time and help.
To get to a real person as quickly as possible when calling BJ's, you can follow these steps:
Dial the BJ's customer service phone number 800-257-2582, which can be found on the BJ's website or in your order confirmation email form BJ's. Or check out the BJ's phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about BJ's. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live BJ's representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a BJ's representative.
If the system still doesn’t connect you to a BJ's representative, stay on the line without pressing any keys. BJ's will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from BJ's.
Once you reach a live person, explain your issue and provide any relevant information about your BJ's order. The BJ's representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the BJ's website. This may allow you to connect with a BJ's representative more quickly and efficiently than calling.
When calling BJ's customer service, here are some best practices to ensure a smooth and efficient experience:
Have your BJ's account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the BJ's representative without any disruptions or background noise.
Be polite and respectful to the BJ's representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on BJ's.
Clearly explain the issue you are facing and provide any relevant information or details that can help the BJ's representative address your concern.
If the initial BJ's representative is unable to resolve your issue, politely ask to speak with a supervisor from BJ's or escalate the issue to a higher level of authority.
Take notes during the call, including the BJ's representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with BJ's after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling BJ's customer service.
If you are unhappy with your call to BJ's customer service, there are several options you can try:
Call again: Try calling BJ's customer service again and speak to a different BJ's representative. Sometimes a different BJ's representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the BJ's representative, you can ask to speak with a supervisor from BJ's or escalate the issue to a higher level of authority.
Provide feedback: After the call, BJ's may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to BJ's customer service through other channels, such as email or chat. You can also explore the BJ's Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with BJ's service, you may want to consider other options such as returning the product you bought on BJ's or filing a complaint with a consumer protection agency.
To the BJ's customer support via live chat, you can follow these steps:
Go to the BJ's website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the BJ's customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a BJ's representative.
Provide any necessary information about your issue or question, and wait for the BJ's representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the BJ's live chat option, you may need to contact the BJ's customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact BJ's via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact BJ's via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for BJ's official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of BJ's, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about BJ's. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the BJ's social media team.
Please note that the social media accounts of BJ's are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact BJ's for certain issues. For urgent or complex issues, it's recommended to contact BJ's customer service via phone or chat for more personalized assistance.
Yes, to contact the BJ's customer support by email, follow these steps:
Go to bjs.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by BJ's and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your BJ's order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your BJ's order number or username.
Once you have completed the email, click send. You should receive a response from the BJ's customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to BJ's. WorthEPenny provides free tools and resources to assist customers in reaching BJ's customer service more efficiently, such as the BJ's phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about BJ's, as well as forums where BJ's customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including BJ's, it is not associated with or endorsed by BJ's.
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Please note that WorthEPenny is not related in any way to the BJ's official app or the BJ's company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of BJ's trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: BJ's. All references by WorthEPenny to third-party trademarks like BJ's are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.